IMPROVE GUEST EXPERIENCE – INCREASE SPEND – OPTIMIZE STAFFING LEVELS

Your guests deserve VIP treatment so roll out the Red Carpet and give them access to your hotel services directly from their smartphone.  Guests can select from a menu of services, communicating requests directly to specific departments to ensure the most comfortable and enjoyable experience…all without downloading any app to their phone.

Benefits

IMPROVED GUEST EXPERIENCE AND ENGAGEMENT

Interactively engage with guests, conveying to them that their positive experience is your top priority.

INCREASE STAFF EFFICIENCY

Enable guests to make requests of each department immediately notifying and mobilizing your staff deliver targeted service quickly and efficiently

OPTIMIZE STAFFING LEVELS

Divert calls from PBX/Front Desk directly to requested departments via SMS text and/or email.

REAL TIME HUMAN RESPONSE

Capture guest feedback via simple guest satisfaction surveys, offering real-time feedback to guide the best guest experience.

TURNKEY TRANSACTIONS

Quick and easy one click ordering enables guests to make requests and pay for them with their credit card secured at registration.

Analytics

OPT-IN DATABASE

Leverage the opportunity for ongoing follow up with each guest to promote seasonal offerings, specials, events, packages, discounts and coupons.

REPORTING

Identify internal service delivery trends by request type, department, shift, floor, or room block to assess patterns and make adjustments for overall improved guest experience. With data captured through the Red Carpet platform, reports can be run in real-time. Pinpoint opportunities for improved communications, service delivery, process improvement, and/or conflict resolution.

Additional Feature

MOBILE POST CARDS

Include the option for guests to send branded mobile post cards with personalized messaging and location-specific images within their personal and social networks, sharing their on-site experience and spreading your brand.

Services Offered May Include

Housekeeping

Housekeeping

Room Cleaning, Toiletries, Turndown Service

Room Service

Room Service

Food and Bar Service

Technical Support

Technical Support

WiFi, Television, Phone

Concierge

Concierge

Restaurant Reservations, Car Service, Valet

On-Site Amenities

On-Site Amenities

Gym, Spa, Business Center

Environmental Services

Environmental Services

Air Conditioning, Heat, Plumbing, Lighting

Testimonials

Contact Us

Contact Info

 

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