IMPROVE GUEST EXPERIENCE – INCREASE SPEND – OPTIMIZE STAFFING LEVELS
Your guests deserve VIP treatment so roll out the Red Carpet and give them access to your hotel services directly from their smartphone. Guests can select from a menu of services, communicating requests directly to specific departments to ensure the most comfortable and enjoyable experience…all without downloading any app to their phone.
IMPROVED GUEST EXPERIENCE AND ENGAGEMENT
Interactively engage with guests, conveying to them that their positive experience is your top priority.
INCREASE STAFF EFFICIENCY
Enable guests to make requests of each department immediately notifying and mobilizing your staff deliver targeted service quickly and efficiently
OPTIMIZE STAFFING LEVELS
Divert calls from PBX/Front Desk directly to requested departments via SMS text and/or email.
REAL TIME HUMAN RESPONSE
Capture guest feedback via simple guest satisfaction surveys, offering real-time feedback to guide the best guest experience.
Quick and easy one click ordering enables guests to make requests and pay for them with their credit card secured at registration.
Leverage the opportunity for ongoing follow up with each guest to promote seasonal offerings, specials, events, packages, discounts and coupons.
Identify internal service delivery trends by request type, department, shift, floor, or room block to assess patterns and make adjustments for overall improved guest experience. With data captured through the Red Carpet platform, reports can be run in real-time. Pinpoint opportunities for improved communications, service delivery, process improvement, and/or conflict resolution.
MOBILE POST CARDS
Include the option for guests to send branded mobile post cards with personalized messaging and location-specific images within their personal and social networks, sharing their on-site experience and spreading your brand.
"We loved how simple it was to customize to how we do business. Our engineer gets an SMS text message and our PBX operator gets an email. Very straight forward."
Front Office Manager, 465 Room Downtown Hotel
"When we first saw Red Carpet...it was just the tool we were looking for to enhance our service request and delivery process."
Director of Operations, 550 Room Convention Hotel
"The system was so easy to get up and running...nothing on our network...and guests don't have to download any app! We love it!"
GM, 145 Room Boutique Hotel